Shipping policy

Standard Items

Standard Items are those categorized as non-freight by the manufacturers we sell, such as smallwares and countertop appliances, and those which are shippable via UPS Standard Ground Services.

Shipping Method – Standard Items

Gator Chef ships most Standard Items up to 150 lbs. either as a single item or combined items of a single order via UPS Standard Ground.

Shipping Charges – Standard Items

Shipping charges for Standard Items are calculated based on the item’s dimensions, weight, and ship-to zip code via UPS Standard Ground discounted rates, or by a fixed shipping amount depending on the item.

Shipping Time – Standard Items

Standard Items ship from both our warehouse and directly from the manufacturers we sell. Orders that are in-stock either in our warehouse or the manufacturer’s are processed and shipped within 48 hours, Monday through Friday (except holidays), and will arrive based on UPS’s standard number of transit days for UPS Ground zones, typically within 3-6 business days.

Shipment Regions – Standard Items

Gator Chef sells and ships items to the 48 contiguous United States (excluding Alaska, Hawaii, and all offshore US territories - US Virgin Islands, Puerto Rico, etc.).

Gator Chef strives to offer the lowest possible shipping prices for all our standard items.

 

Freight Items

Freight Items are those categorized as shippable by freight carry only (common carrier) as deemed by the manufacturers we sell, such as large commercial appliances like refrigerators and ranges. Or when a single order of items exceeds the 150 lb. weight limit for UPS Standard Ground shipments.

Items that ship as a Freight Item usually ship separately from other items of the same order. Freight Items arrive crated to ensure the safest delivery, so the customer(s) may be responsible for uncrating, installing casters, inspecting merchandise, etc.

Shipping Methods – Freight Items

Gator Chef ships Freight Items as LTL (Less Than a Load) Ground and with Curbside Delivery. Gator Chef includes Lift Gate Services in all LTL Freight charges to account for the lack of a "semi-truck high" receiving dock or forklift at the delivery address.

Curbside Delivery

Curbside Delivery means that the delivery driver will drive the truck to the property closest to the entrance and drop off merchandise outside of the building at the curb via lift gate.

Lift Gate Service

Lift Gate Service means the delivery truck will be equipped with a lift gate. Items will be lowered from the truck to the ground where the buyer then assumes responsibility for all items.

Inside Delivery

Inside Delivery entails the removal of item(s) from the delivery truck and placement of the item(s) near its permanent location. Please contact a Customer Service Representative at (888) 944-1552 for Inside Delivery fees. Inside Delivery does NOT include installation or removal/moving of existing item(s).

Time Stipulated Appointment

For an additional fee, our freight carriers will deliver at a specific time. Please contact a Customer Service Representative at (888) 944-1552 for Time Stipulated Appointment fees.

 

Shipping Charges – Freight Items

Shipping charges for Freight Items are calculated based on the item’s weight, freight class, and ship-to zip code.

Gator Chef strives to offer the lowest possible shipping price for all our Freight Items.

Shipping Time – Freight Items

Freight Items ship from both our warehouse and directly from the manufacturers we sell. Orders that are in-stock either in our warehouse or the manufacturer’s are processed and shipped within 48 hours, Monday through Friday (except holidays), and will arrive based on the standard number of transit days typically within 3-14 business days.

Shipment Regions – Freight Items

gatorchef.shop sells and ships items to the 48 contiguous United States (excluding Alaska, Hawaii, and all offshore US territories - US Virgin Islands, Puerto Rico, etc.).

 

Free Shipping

Gator Chef offers FREE Shipping on select items as indicated on their product page. Free shipping promotions apply only to the 48 contiguous United States (excluding Alaska, Hawaii, and all offshore US territories - US Virgin Islands, Puerto Rico, etc.). Free Shipping items are delivered with Curbside Delivery only. Additional services such as Inside Delivery and Installation may be added for additional fees. Call us at (888) 944-1552 with any questions.

 

Residential Shipping

Deliveries made to residential areas will incur an additional shipping fee. It is the responsibility of the buyer to identify the shipping address as a residential location. Should the shipping information provided by the buyer be incorrect, Gator Chef reserves the right to charge the buyer the additional delivery charge upon receipt of the freight charge.

 

Shipping Damage

In the event your shipment is damaged in transit, we advise you to refuse delivery only after you have contacted a Customer Service Representative at (888) 944-1552 to receive a Return of Merchandise Authorization (RMA) form.

It is imperative that the buyer or buyer’s agent fully inspect items at the time of delivery and that any problems be noted on the delivery receipt.

As the buyer or buyer’s agent, you may spend as much time as necessary to uncrate or remove packaging to ensure the product is in an acceptable condition.

If there is a possibility of minor repairs or “cosmetic” damages, Customer Service can assist with ordering replacement parts or panels and initiating your freight claim.

It is important that you save all packaging materials and/or take photos of the damages in case the freight carrier requests to inspect the damaged merchandise after delivery.

 

Re-Delivery or Re-Consignment

If the freight carrier attempts delivery and is unable to deliver for reasons that are within the buyer’s or buyer agent’s control, re-delivery fees may apply. If the carrier attempts delivery with no acknowledgment from the buyer or buyer’s agent, the goods may be re-consigned to a new address or returned to the manufacturer. A second return shipping fee will be added to the buyer’s bill. Please contact Customer Service at 888-944-1552 in the event of redelivery.

 

Canceled/Returned Orders

If the buyer decides to cancel any part of their order after it has been shipped, please note that the buyer is still responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees. The only exception is for damaged equipment refused at the time of delivery.

To return any part of your order please read Gator Chef’s return policy to confirm that the order can be returned. To return products please request a Return of Merchandise Authorization (RMA) form from a Customer Service Representative at (888) 944-1552 so as to confirm an accurate return address. Any customer returning goods without an RGA will be responsible for shipping costs incurred due to an inaccurate return address. This is in addition to any restocking fees attached to the product return.

 

Customer Service Contact Information

Phone: (888) 944-1552
Fax: (888) 944-6755
Email: [email protected]
Hours of Operation: 8:30 AM - 5:00 PM - Monday through Friday - CST(Central Standard Time)


Gator Chef Inc.
1808 Ogden
Lisle, IL 60532